Infrastructure & IT Services
Reliability engineering and operations that keep systems healthy and fast, with clear guardrails, SLAs, and measurable outcomes.
We align SRE practices, IaC + GitOps, and OpenTelemetry instrumentation to your SLIs/SLOs so every incident, release, and change is traceable.
Have questions? See FAQ →
Service control room
Ridsys IT Services
Branches
18
17 healthy · 1 degraded
Latency
32 ms
Edge ↔ core · p95
Backups
96%
2 jobs running behind
Change window tonight
Patch cycle #24 · 11:30 PM–12:15 AM · Scoped to core routers + VPN clusters.
Managed infrastructure that feels like a product team
We treat your infrastructure stack as part of your product — audited, monitored, instrumented, and ship-ready. You get predictable planning, automation, and a transparent bridge between engineering and operations.
- • Shared telemetry + dashboards for every release candidate.
- • Observability + incident playbooks triggered from the same GitOps repo that deploys the service.
- • Security layering (zero-trust, SOC2/ISO-ready controls) baked into each deployment.
- • FinOps-aware cloud controls to keep budgets and performance aligned.
Service control
Weekly reliability reviews, fortnightly retros, and a single-pane status board so you always know what’s deployed, what’s failing, and what we are fixing next.
ISP & Broadband Platform details
Operate broadband like a product, not a patchwork of tools – our ISP platform combines CRM, RADIUS/AAA, billing, and network visibility in one place.
- • Integrated ISP CRM – Manage leads, customers, tickets, renewals and field operations in a single CRM tuned for broadband workflows.
- • Provisioning & AAA – Automate subscriber provisioning, IP assignment and policy control with RADIUS/AAA integration.
- • Plan & Fair‑Usage Management – Define speed tiers, data caps, FUP policies and throttling rules through a simple control panel.
- • Billing & Collections – Recurring billing, payment reminders, online payment integrations and agent collections support.
- • Network Operations View – High‑level dashboard for active customers, utilisation and alerts to help NOC and support teams respond faster. (For legacy RADIUS deployments, we can also interoperate with existing /#/radius setups.)
SRE & Observability
SLIs
ITSM & Automation
Service catalogs, CMDB, and runbooks with GitOps
Cloud & DevOps
IaC
Security & SLAs
Zero‑trust access, key management, SOC2
How we operate and improve
Plan with SLOs and budgets, instrument with OTel, and run runbooks
Plan → Instrument → Observe → Respond → Automate → Ship → Plan
Products that complement your rollout
Partner for the service level you need
Bring us into your platform roadmap and we’ll pair operations, DevOps, and engineering to meet your SLAs—whether you need SRE, ITSM, cloud, or all three.
Talk to our IT services teamKey Terms
- SRE
- Site Reliability Engineering Site Reliability Engineering (SRE)Engineering discipline to keep systems reliable.Why it matters: Balances velocity with reliability.
- SLIs/SLOs
- SLIs / SLOsService Level Indicator (SLI)Measured metric of service performance.Why it matters: Evidence for SLOs and reliability reviews.Service Level Objective (SLO)Target reliability for a service.Why it matters: Aligns engineering and business on reliability.
- IaC
- Infrastructure as Code Infrastructure as Code (IaC)Managing infra through code (e.g., Terraform).Why it matters: Repeatability and speed.
- GitOps
- Git‑based operations GitOpsOps driven by Git pull requests and CI/CD.Why it matters: Auditability and safe changes.
- SOC2/ISO
- SOC2 / ISO 27001SOC 2Security compliance framework.Why it matters: Assurance for customers and partners.ISO 27001Information security standard.Why it matters: Structured security practices.
- FinOps
- Cloud financial operations FinOpsCloud financial operations.Why it matters: Controls cost without blocking velocity.
- OTel
- OpenTelemetry OpenTelemetry (OTel)Open standard for traces, metrics, and logs instrumentation.Why it matters: Unified telemetry enables deep visibility and faster incident response.
- Error budget
- SLO allowance Error BudgetAllowance for downtime or failures within an SLO window.Why it matters: Balances release velocity with reliability by making risk explicit.
- Runbook
- Ops guide RunbookStep‑by‑step guide to diagnose and resolve common issues.Why it matters: Reduces MTTR and makes operations repeatable.
- MTTA
- Mean Time to Acknowledge Mean Time to Acknowledge (MTTA)Average time between an alert triggering and the on-call team acknowledging it.Why it matters: Reflects responsiveness of incident response before mitigation begins.